TOP 7 QUESTIONS WE HEAR FROM PATIENTS
Is my consultation covered by Alberta Health Care?
Most consultations are covered by Alberta Health Care with a doctor's referral.
You may call to book directly for a cosmetic eyelid consultation without a referral. These cost $150.
My doctor has sent a referral. How long until I see the doctor?
When the letter from a referring doctor is received to our office, we contact the patient directly with appointment details via email or text. Wait times for a consultation can vary greatly depending on which doctor the referral is for, urgency, and availability in the schedule.
For non-urgent consultations, Dr. Ashenhurst books anywhere within 1-6 months. Dr. Hill books between 4-8 months.
We strive to contact all patients within 2-3 weeks of receiving the referral.
I am having trouble getting through. When is the best time to call?
We try our best to get to all phone calls in a timely manner. Phones are on from 9am-4pm, Monday-Friday, with the exception of statutory holidays and we are on lunch between 12pm-1pm.
Mondays and Wednesdays are generally our busiest days in clinic.
Alternatively, you can always send us an email!
Do I need a driver?
If you are coming for a lesion removal or dilated eye exam then it is recommended to have a driver with you.
Will I have my surgery same day as my consultation?
We are only equipped to do very minor procedures at our office, such as lesion removals and punctal 3snips. After your consultation you will see our surgical coordinator, who will book you a surgery date.
Do you have free parking?
Most parking in and around our building is paid parking, however there are some 2 hour zones you may be able to park in on the street.
There is a paid parkade on the 2nd floor of our building. The ramp is accessible off of 17th Ave SW, on the East side of our building.
There is also an underground parkade underneath the Best Buy building on the corner of 8th street. The entrance is accessible from the back alley behind the building.
How long does it take?
You can expect to be at our office for up to 2 hours. This includes testing, wait time, and surgical booking (if required).